Refund policy

Last updated: 19 October 2026

We want you to love your Zenrest pillow. Please read this policy before you order.

Faulty or damaged items are replaced

If your pillow arrives faulty or damaged, or isn't the item you ordered, we'll replace it free of charge. We offer replacements, not refunds.

Report it within 7 days of delivery

Faulty, damaged or incorrect items must be reported no later than 7 days after delivery. To claim a replacement:

  1. Contact us through our contact page.
  2. Send your order number and clear photos showing the fault or damage.
  3. Once we've confirmed the fault, we'll arrange the return of the item and send your replacement at no cost to you.

Please keep the pillow, its cover and, where possible, the original packaging until your claim is sorted.

No change-of-mind returns or refunds

We don't accept returns, exchanges or refunds if you change your mind, order the wrong item or no longer need it. A contour pillow can take a few nights (sometimes up to two weeks) to get used to; this isn't a fault.

What isn't covered

  • Damage caused by misuse or accidents.
  • Normal wear and tear.
  • Foam that has been washed (only the outer cover is washable).
  • Items that have been altered or repaired by someone else.

Your legal rights

This policy does not limit any rights you have under the Consumer Protection Act or the Electronic Communications and Transactions Act.